12 Months ago Trade Parts Rep Shane Slater expanded his already busy workload to incorporate the exciting role of Continuous Improvement Coordinator (CIC) for our business.

The initiative, part of DAIMLER's Elite Performance scheme, is being rolled out around the globe and has proven to be an effective mechanism to facilitate continuous improvement, with a strong focus on our customers.

So what does it all mean and how Shane going??

Shane's basic goal is to transform DAIMLER TRUCKS SUNSHINE COAST into a #1 Service Oriented Company. Shane says; "The Elite framework has allowed me to look at numerous areas of the business with the goal to making them better and more efficient. Part of the role is then documenting any changes made and reporting these back to the Elite team. As a business we want to always try and improve the way we do things."

And Shane's doing a stellar job too. His wins to date include: the introduction of staff communications boards, improved storage and warehousing processes, updating the customer amenities and waiting area and improving car parking."

Shane says: "In the short term, my focus is on identifying opportunities for improvement and really trying to listen to our customers needs. The longer term vision is to drive continuous improvements through all aspects of the business."

It's not always been an easy process for Shane either, as he's struggled to find the time to discuss and implement improvements within our growing, busy business. However, the positive business outcomes are worth all his hard work, with wins as the team support his ideas and increased business efficiencies.


  • Involve and Treate Our Employees And Customers With Trust, Respect, and Transparency
  • Be An Industry Leader In Providing Unmatched Quality Automotive Products And Service.
  • To deliver a consistent, market leading customer experience by creating a culture of continuous improvement
  • Improve current business processes within the entire company.

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